Are there any hidden extra costs?
Absolutely not!  All prices shown include VAT and P&P (within the UK only) so you can rest assured that the price you see is the price you pay

How long will it take for me to receive my order?
Well, part of this answer depends on your local postman.  Everything on our site is ex-stock and is invariably despatched by First Class mail by the next available post.  In the unlikely event that there is any delay, you will be notified immediately and given the option to cancel your order.

What if I am not happy with the goods once I've received them?
We have a simple guarantee - if, for any reason at all, you're not completely satisfied, we will either replace the goods or offer a full refund on their return.  The choice is yours!

How can you do quality goods at these prices?
There's a couple of answers to this one. Firstly, we are constantly renegotiating with our suppliers to get the best prices we can and, secondly, we keep our running costs as low as possible to make sure that the savings are passed on to our customers.

Does your free delivery apply to everywhere in the U.K.
Yes!  If you live in the U.K. (including the Scottish Islands, Northern Ireland etc.) P&P is
included in all our prices

Can I place an order at weekends and Bank Holidays?
Yes, of course you can.  Obviously though, despatch is subject to the availability of the Postal services at some times.

I'm not quite sure what I need.  Can I ask your advice?
You most certainly can.  In fact, we rather enjoy hearing from our customers and we're delighted to offer any help or advice on any of our products ……….. And even on things we don't sell!

I'm a bit worried about paying by Credit Card over the Internet.
All our credit/debit card payments are handled on an extremely secure site by Paypal, for which, incidentally, there are no surcharges. You can recognise a secure site by looking for the "padlock" icon on the taskbar or by the "https" in the address title.
But, if you're still worried, we can arrange for you to make your payment by either Cheque, directly over the counter at you own bank (but we must warn you that some banks may make a small charge for this service), over the counter at any Post Office, or even by phone.
We would be delighted to give you the necessary details on application.